Decision-Making:
Here is an example of decision-making that may have a negative result.
Your coworker, Jodie, says to you: "If you elect to extend or recommend coverage because of the nuisance value, then you can forget about any promotion. The Claim Executive hates giving in like that. Look what happened to Jill. She's been turned down four times in a row, now."
What is going on here? What questions come to mind about this statement made by your coworker? Here are some additional questions to consider when presented with this comment:
-Does my company (or my client's company) even utilize Nuisance Value determination(s) as a Lowest Ultimate Cost option?
-How much weight should I give this comment before deciding coverage or a recommendation of it?
Is NV an LUC option? Should I accept Jodie's statement and forget about considering NV? Is there a connection between Jill not getting promoted and her past practice of extending coverage for NV? What is Jodie's interest in this? The answers to these scenario questions may surprise you.
A clarifying strategy may be as simple as a phone call to the actual decision maker, to pose the question both directly and informally, before spending valuable time going through and writing the NV determination process.
Here is an example of decision-making that may have a negative result.
Your coworker, Jodie, says to you: "If you elect to extend or recommend coverage because of the nuisance value, then you can forget about any promotion. The Claim Executive hates giving in like that. Look what happened to Jill. She's been turned down four times in a row, now."
What is going on here? What questions come to mind about this statement made by your coworker? Here are some additional questions to consider when presented with this comment:
-Does my company (or my client's company) even utilize Nuisance Value determination(s) as a Lowest Ultimate Cost option?
-How much weight should I give this comment before deciding coverage or a recommendation of it?
Is NV an LUC option? Should I accept Jodie's statement and forget about considering NV? Is there a connection between Jill not getting promoted and her past practice of extending coverage for NV? What is Jodie's interest in this? The answers to these scenario questions may surprise you.
A clarifying strategy may be as simple as a phone call to the actual decision maker, to pose the question both directly and informally, before spending valuable time going through and writing the NV determination process.
No comments:
Post a Comment